Returns & Refund Policy

Thank you for shopping at EasyLifeus. We want you to be satisfied with your purchase. Please read our Returns & Refund Policy carefully.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • All tags, labels, and accessories must be included

  • You must provide proof of purchase (order number or receipt)

Items returned without prior approval will not be accepted.

2. How to Start a Return

To request a return, please contact us at:

📧 easylifeus81@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos (if item is damaged or incorrect)

If your return request is approved, we will provide:

  • Return instructions

  • Return shipping address

  • Any additional necessary details

Do not send items back without contacting us first.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect (wrong item received)

Contact us within 48 hours of delivery at easylifeus81@gmail.com with photos of the issue. We will evaluate the situation and provide a replacement or refund where applicable.

4. Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is:

  1. Request a return for the original item

  2. Once approved, place a new order for the desired product

This ensures faster processing and availability.

5. Refund Process

Once we receive your returned item:

  • We will inspect it

  • You will be notified via email whether the refund is approved or rejected

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days depending on your bank or credit card provider

Please note:

  • Original shipping fees (if applicable) may be non-refundable

  • Return shipping costs are the customer’s responsibility unless the item was defective or incorrect

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or worn items

  • Items without original packaging

  • Final sale or clearance items (if marked as such)

  • Gift cards

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:

easylifeus81@gmail.com